What can happen is that sometimes the browser doesn't pick up the equipment. The following instructions will help fix this in most cases, in the following order:

  1. Disconnect the call from the Direct Connect box (do not click End Episode)

  2. Unplug your equipment (headset/mic)

  3. Shut down the browser completely, including any other open tabs or windows.

  4. Plug your equipment back in.

  5. Restart the browser and try again to connect.

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