All users and those who would like to learn more about the platform can contact us anytime via this form: http://www.blogtalkradio.com/page/support
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Silver, Gold, and Platinum users have direct access to our chat system. The chat window can be reached while logged in to your premium account by clicking "Help" on the top right hand side of the page. Please note, this is an onsite chat to contact us, these are not answered in real time, but in the order they are received.
Also, you can email us directly at firstname.lastname@example.org and include your account link, or host id number.
If you have any questions, comments, or ideas, don't hesitate to contact us!