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Frequently Asked Questions
Frequently Asked Questions
43 articles in this collection
Written by
Mandilynn
and
Amy Domestico
Plans and Pricing, what is offered?
Plans and package comparison. Free plan, Silver plan, Gold plan, Platinum plan
Written by
Mandilynn
Updated this week
Billing
How do I cancel my account?
Canceling your Silver, Gold, and Platinum packages.
Written by
Amy Domestico
Updated over a week ago
How do I update my billing information?
Billing
Written by
Amy Domestico
Updated over a week ago
Why was my credit card declined?
Understanding BTR's billing policies
Written by
Amy Domestico
Updated over a week ago
What is your refund policy?
Understanding BTR's billing
Written by
Amy Domestico
Updated over a week ago
When will my account be billed each month?
Understanding your billing cycle
Written by
Amy Domestico
Updated over a week ago
What Happens If I Downgrade My Account To Free?
Billing FAQs
Written by
Amy Domestico
Updated over a week ago
If I cancel in the middle of a billing cycle, will I be charged for the rest of the month?
Understanding the BTR billing cycle
Written by
Amy Domestico
Updated over a week ago
Connect
How do I Start my Broadcast?
Connect to Host Line
Written by
Amy Domestico
Updated over a week ago
How Many Callers Can I Have?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
How do I use Direct Connect to host my show?
Premium Studio Connection
Written by
Amy Domestico
Updated over a week ago
I’m using Direct Connect to host my show and my guest cannot hear me, why?
Premium Studio Connection
Written by
Amy Domestico
Updated over a week ago
How can my guest connect with using Direct Connect?
Premium Studio Connection
Written by
Amy Domestico
Updated over a week ago
How do I use Skype for my broadcast?
Premium studio connection
Written by
Amy Domestico
Updated over a week ago
Can my guest connect with Skype?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
What are my options to connect as a free host?
Free Hosting Solution
Written by
Amy Domestico
Updated over a week ago
Can I connect to my host line using a mobile device?
Studio Connect
Written by
Amy Domestico
Updated over a week ago
Why is there an echo on my show?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
What are my options for connecting my guest to the show?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
How many people can connect to the host line?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
Can I change my dial-in number?
Studio Connect
Written by
Amy Domestico
Updated over a week ago
How much does it cost to connect to the host and guest line?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
Can I use Google Voice to connect to my host line?
Studio Connection
Written by
Amy Domestico
Updated over a week ago
How many listeners can I have?
Audience
Written by
Amy Domestico
Updated over a week ago
Gear
Gear guide: mics, headsets, and earbuds
Choose the best mic for your show
Written by
Amy Domestico
Updated over a week ago
Connecting your mic to your computer
Use your mic with the BTR studio
Written by
Amy Domestico
Updated over a week ago
Microphone
Do I have to use a microphone? What’s the best one to use?
Written by
Amy Domestico
Updated over a week ago
What if my gear isn't working?
What to do if you can't get your mic to work
Written by
Amy Domestico
Updated over a week ago
Studio
How do I operate my studio?
Live Broadcasting
Written by
Amy Domestico
Updated over a week ago
How can I use the studio to dial-out to my guest?
Premium Studio Connection
Written by
Amy Domestico
Updated over a week ago
How does the call screening work?
Premium Studio
Written by
Amy Domestico
Updated over a week ago
Why doesn't my studio show the correct start time for my broadcast?
Scheduling
Written by
Amy Domestico
Updated over a week ago
I accidentally pressed End Show - can you get my episode back on air?
Live Broadcasting
Written by
Amy Domestico
Updated over a week ago
How Can I Upload my Podsafe Audio Clips
Live Broadcasting
Written by
Amy Domestico
Updated over a week ago
How do I extend the Duration of my Episode
Live Broadcasting
Written by
Amy Domestico
Updated over a week ago
Profile
Where can I find my RSS feed?
Syndication
Written by
Amy Domestico
Updated over a week ago
How do I upload a cover art and header image?
Customize my Profile
Written by
Amy Domestico
Updated over a week ago
How do I change my Email Address and Display Name?
Settings
Written by
Amy Domestico
Updated over a week ago
My account has been inactive, where is my content?
My older content is not playing on the platform
Written by
Mandilynn
Updated over a week ago
What happened to my older episodes on BlogTalkRadio?
My older content is not playing
Written by
Mandilynn
Updated over a week ago
Stats
Where can I see how many listens I have for each episode?
Audience Listeners Stats
Written by
Mandilynn
Updated over a week ago
Where are the numbers for my last episode?
Audience Listeners Stats
Written by
Amy Domestico
Updated over a week ago
Why are my listener numbers going down?
Audience Listeners Stats
Written by
Amy Domestico
Updated over a week ago