Frequently Asked Questions

Plans and Pricing, what is offered?

Plans and package comparison. Free plan, Silver plan, Gold plan, Platinum plan

Written by Mandilynn
Updated over a week ago

How do I cancel my account?

Canceling your Silver, Gold, and Platinum packages.

Written by Amy Domestico
Updated over a week ago

How do I update my billing information?

Billing

Written by Amy Domestico
Updated over a week ago

Why was my credit card declined?

Understanding BTR's billing policies

Written by Amy Domestico
Updated over a week ago

What is your refund policy?

Understanding BTR's billing

Written by Amy Domestico
Updated over a week ago

When will my account be billed each month?

Understanding your billing cycle

Written by Amy Domestico
Updated over a week ago

What Happens If I Downgrade My Account To Free?

Billing FAQs

Written by Amy Domestico
Updated over a week ago

If I cancel in the middle of a billing cycle, will I be charged for the rest of the month?

Understanding the BTR billing cycle

Written by Amy Domestico
Updated over a week ago

How do I Start my Broadcast?

Connect to Host Line

Written by Amy Domestico
Updated over a week ago

How Many Callers Can I Have?

Studio Connection

Written by Amy Domestico
Updated over a week ago

How do I use Direct Connect to host my show?

Premium Studio Connection

Written by Amy Domestico
Updated over a week ago

I’m using Direct Connect to host my show and my guest cannot hear me, why?

Premium Studio Connection

Written by Amy Domestico
Updated over a week ago

How can my guest connect with using Direct Connect?

Premium Studio Connection

Written by Amy Domestico
Updated over a week ago

How do I use Skype for my broadcast?

Premium studio connection

Written by Amy Domestico
Updated over a week ago

Can my guest connect with Skype?

Studio Connection

Written by Amy Domestico
Updated over a week ago

What are my options to connect as a free host?

Free Hosting Solution

Written by Amy Domestico
Updated over a week ago

Can I connect to my host line using a mobile device?

Studio Connect

Written by Amy Domestico
Updated over a week ago

Why is there an echo on my show?

Studio Connection

Written by Amy Domestico
Updated over a week ago

What are my options for connecting my guest to the show?

Studio Connection

Written by Amy Domestico
Updated over a week ago

How many people can connect to the host line?

Studio Connection

Written by Amy Domestico
Updated over a week ago

Can I change my dial-in number?

Studio Connect

Written by Amy Domestico
Updated over a week ago

How much does it cost to connect to the host and guest line?

Studio Connection

Written by Amy Domestico
Updated over a week ago

Can I use Google Voice to connect to my host line?

Studio Connection

Written by Amy Domestico
Updated over a week ago

How many listeners can I have?

Audience

Written by Amy Domestico
Updated over a week ago

Gear guide: mics, headsets, and earbuds

Choose the best mic for your show

Written by Amy Domestico
Updated over a week ago

Connecting your mic to your computer

Use your mic with the BTR studio

Written by Amy Domestico
Updated over a week ago

Microphone

Do I have to use a microphone? What’s the best one to use?

Written by Amy Domestico
Updated over a week ago

What if my gear isn't working?

What to do if you can't get your mic to work

Written by Amy Domestico
Updated over a week ago

How do I operate my studio?

Live Broadcasting

Written by Amy Domestico
Updated over a week ago

How can I use the studio to dial-out to my guest?

Premium Studio Connection

Written by Amy Domestico
Updated over a week ago

How does the call screening work?

Premium Studio

Written by Amy Domestico
Updated over a week ago

Why doesn't my studio show the correct start time for my broadcast?

Scheduling

Written by Amy Domestico
Updated over a week ago

I accidentally pressed End Show - can you get my episode back on air?

Live Broadcasting

Written by Amy Domestico
Updated over a week ago

How Can I Upload my Podsafe Audio Clips

Live Broadcasting

Written by Amy Domestico
Updated over a week ago

How do I extend the Duration of my Episode

Live Broadcasting

Written by Amy Domestico
Updated over a week ago

Where can I find my RSS feed?

Syndication

Written by Amy Domestico
Updated over a week ago

How do I upload a cover art and header image?

Customize my Profile

Written by Amy Domestico
Updated over a week ago

How do I change my Email Address and Display Name?

Settings

Written by Amy Domestico
Updated over a week ago

​ My account has been inactive, where is my content?

My older content is not playing on the platform

Written by Mandilynn
Updated over a week ago

What happened to my older episodes on BlogTalkRadio?

My older content is not playing

Written by Mandilynn
Updated over a week ago

Where can I see how many listens I have for each episode?

Audience Listeners Stats

Written by Mandilynn
Updated over a week ago

Where are the numbers for my last episode?

Audience Listeners Stats

Written by Amy Domestico
Updated over a week ago

Why are my listener numbers going down?

Audience Listeners Stats

Written by Amy Domestico
Updated over a week ago