What can happen is that sometimes the browser doesn't pick up the equipment. The following instructions will help fix this in most cases, in the following order:

  • Disconnect the call from the Direct Connect box (do not click End Episode)

  • Unplug the equipment (headset/mic)

  • Shut down the browser completely, including any other open tabs or windows.

  • Plug the equipment back in.

  • Restart the browser and try again to connect.

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