What can happen is that sometimes the browser doesn't pick up the equipment. The following instructions will help fix this in most cases, in the following order:
- Disconnect the call from the Direct Connect box (do not click End Episode)
- Unplug your equipment (headset/mic)
- Shut down the browser completely, including any other open tabs or windows.
- Plug your equipment back in.
- Restart the browser and try again to connect.