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Frequently Asked Questions
Frequently Asked Questions
Plans and Pricing, what is offered?
Billing
How do I cancel my premium services?
How do I update my billing information?
Why was my credit card declined?
When will my account be billed each month?
What Happens If I Downgrade My Account To Free?
If I cancel in the middle of a billing cycle, will I be charged for the rest of the month?
Connect
How do I Start my Broadcast?
How Many Callers Can I Have?
How do I use Direct Connect to host my show?
I’m using Direct Connect to host my show and my guest cannot hear me, why?
How can my guest connect with using Direct Connect?
How do I use Skype for my broadcast?
Can my guest connect with Skype?
What are my options to connect as a free host?
Can I connect to my host line using a cell phone?
Why is there an echo on my show?
What are my options for connecting my guest to the show?
How many people can connect to the host line?
Can I change my dial-in number?
How much does it cost to connect to the host and guest line?
Can I use Google Voice to connect to my host line?
How many listeners can I have?
Gear
Gear guide: mics, headsets, and earbuds
Connecting your mic to your computer
Microphone
What if my gear isn't working?
Studio
How can callers raise their hands to talk on the live broadcast?
How can I use the studio to dial-out to my guest?
Why doesn't my studio show the correct start time for my broadcast?
I accidentally pressed End Show - can you get my episode back on air?
How Can I Upload my Podsafe Audio Clips
How do I extend the time for my episode?
Profile
My account has been inactive. Where are my past episodes?
Where can I find my RSS feed?
How do I upload a cover art and header image?
How do I change my Email Address and Display Name?
What happened to my older episodes on BlogTalkRadio?
Stats
Where can I see how many listens I have for each episode?
Why are my listener numbers going down?
Where are the numbers for my last episode?