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Why was my credit card declined?
Why was my credit card declined?

Understanding BTR's billing policies

Mandilynn avatar
Written by Mandilynn
Updated over a week ago

When a payment fails, we do not receive much information as to why it did not go through. There are a few reasons why your card was declined. Please check that the following are true:

  • There are enough funds to cover the monthly payment

  • The security code from the back is accurate

  • All of the card’s digits are entered properly

  • The information such as zip code and address is that the bank has on file is entered

  • The card is either Visa, Mastercard, or American Express

If none of these situations apply to you, please contact your bank to see if they can get more information on why the payment was not accepted.

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