To use Direct Connect, follow these steps:
At the scheduled time, open the Studio page.
Click the Direct Connect button located towards the upper left of thescreen.
A pop-up window will display asking for permission for Flash to access the computers Microphone. Click ‘Allow’
Direct Connect will dial into the studio to begin the recording session. Press 1 to “Start Your Show Now”.
Hosts will know they are connected to Studio when the caller list displays that the Host has dialed in, and the Mute/Un-Mute/Screen controls are visible.
Make sure to use the most updated versions of Chrome or Firefox. Also, there is the need to have good bandwidth. We’ve done a few stress tests and know that Direct Connect works if the connection has at least 0.78 Mbps (780 kbs) download and .33 Mbps (330 kbs) upload speeds with at least 100ms latency. ***
***This is for one device connected to the internet connection only. If more devices are connected, a higher speed will be needed.
Best Practices for Direct Connect
Before the next show unplug the headset, mic, and/or mixer. Then close the browser, plug in the headset, mic, or mixer, and then relaunch the browser and login.
A good headset
High-Speed Internet connect
Hardwired modem or router connection (not wireless)
Close all extra programs running in the background on your computer
Minimize household usage of your internet connection
Check out our Gear Guide for more tips.